SDK.finance, a European-based core payment platform serving clients across the globe is looking for talents! We need an account manager/support.
Required skills:
- 2+ years of account management/customer success or technical support;
- SaaS experience working with enterprise-level clients;
- Client-focused solutions experience;
- Ability to communicate client needs with development team;
- Talent for influencing client’s management;
- Negotiation, listening, communication skills, presentation, and time management skills;
- English — advanced.
Nice to have:
- Experience with agile practice;
- Understanding of API based work;
- B2B FinTech experience;
- Experience working with Jira/Confluence.
Responsibilities:
1. Operational activities monitoring and control:
- System performance monitoring and reporting
- Reacting to support inquiries (collect info about incidents from stakeholders and register it in the ticket system)
- Standalone investigation of the production incidents before they are raised to developers
- Analysis of the recurrent problems
- Maintain support documentation and knowledge base
- Cooperation with the development team to resolve production incidents
2. Relationship management:
- Develop strong professional relationships with all departments
- Hold regular meetings with other departments to discuss operational concerns
- Sit regularly with the business team to understand requirements and work on gaps
- Work closely with the development team
Compensation – €1,600-2,300 (gross)